BEWARE OF SCAMS

Moventur s.r.l. is constantly committed to ensuring the highest level of customer protection, adopting measures that are always up to date and appropriate to safeguard the security of car hire procedures and related transactions.

To ensure your best possible protection, we invite you to follow some simple but essential self-protection rules for a safe car hire experience.

HOW TO RECOGNISE A GENUINE CONTACT:

Moventur’s official contact details are exclusively those listed on our corporate website https://www.moventur.it

Our email communications are sent exclusively from email addresses ending in @moventur.it.

We use verifiable telephone numbers published on our corporate website https://www.moventur.it

Every booking is confirmed exclusively via official Moventur emails with the @moventur.it domain; you will never receive a confirmation via WhatsApp, telephone or any means other than those indicated above.

YOU WILL NEVER BE ASKED TO:

pay advance payments or deposits into personal accounts, prepaid cards or untraceable payment systems.

make payments by bank transfer at the time of pre-paid booking.

Send requests for quotes or make payments via private chats, WhatsApp or messaging services of any kind.

CORRECT PAYMENT METHODS:

Credit and debit cards expressly listed on our official website https://www.moventur.it

We do not use WhatsApp, Telegram, TikTok, Facebook, Instagram or other social media platforms, nor instant messaging systems, to finalise bookings or payments; all bookings and communications take place exclusively via official emails with the @moventur.it domain, ensuring maximum security and protection for our customers.

WHAT TO DO IF IN DOUBT:

Always check our official website or contact our head office directly using the official contact details provided in the ‘Contacts’ section of our official website https://www.moventur.it

Never provide sensitive data (PINs, CVVs, OTPs, passwords) to unofficial sources and/or over the telephone or via email.

Report any suspicious attempts immediately to our customer service team via the ‘Contacts’ section of our official website https://www.moventur.it

A SHARED COMMITMENT

Prevention also depends on everyone being vigilant.
Following these guidelines helps to reduce risks, ensure a safer car hire experience for everyone and prevent car hire scams.